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FAQ

Q?

Can the EBANQ interface be customized?

A.

Yes, you can easily change the color scheme and icons, and of course upload your own custom logo files. If you require additional customization, our highly skilled programmers will be happy to assist.

Q?

Can EBANQ provide payment clearing services?

A.

No. EBANQ provides online banking software solutions only. However, we can suggest suitable solutions for payment clearing in various currencies, including USD and EUR.

Q?

Can EBANQ reports be exported for use with other software applications?

A.

Yes, all system data can be exported for use in external software applications, such as Excel.

Q?

Does the EBANQ system system support multiple currencies?

A.

Yes, EBANQ is multi-currency account management platform. You can enable and disable currencies in the admin settings any time. Transactions between accounts in different currencies can be executed using a European Central Bank (ECB) exchange rate feed.

Q?

Does the EBANQ system support multiple administrator accounts?

A.

Yes, you can create any number of administrator profiles, also with different authorization levels.

Q?

Can I use EBANQ to offer mobile banking services?

A.

Certainly! EBANQ is the only mobile ready "out of the box" solution in its market segment. The system looks and works great on all devices, including smartphones and tablets.

Q?

Can EBANQ support payment cards?

A.

Yes, the system includes a debit card funding feature which is provider independent. Please contact us if you require full integration with any specific card program.

Q?

Do you charge annual license fees based on my number of users?

A.

EBANQ is not charging any ongoing license fees, whether you have 5 end users or 5 million.

Q?

Where is the EBANQ system hosted?

A.

When you have acquired the EBANQ online banking software, you own it, and you can choose whether to host the system on your own server/hosting account, or to let us provide a state-of-the-art cloud solution. Our secure data center, located in The Netherlands, is currently used by 57,000 clients.

Q?

Who can use EBANQ?

A.

The EBANQ virtual banking platform is the perfect online banking software solution for any business managing client accounts, such as banks, trust companies, finance companies, payroll companies, savings & loans, credit unions, cooperatives, and other non-bank financial institutions.